Patient Resources

Patient Resources


Frequently Asked Questions


  • Will I be charged for my office visit?

    Evaluations and office visits are free of charge. 


    However, if adjustments or repairs are necessary to the existing orthosis or prosthesis, charges for labor and/or minor parts may incur.


  • What if my Orthosis or Prosthesis was made by someone else?

    You can still see us. If adjustments or repairs are necessary, charges for labor and/or minor parts may occur. 


    If an evaluation by Ken deems a new orthosis or prosthesis is necessary, our staff will contact your insurance provider to obtain proper authorization.

  • Is my insurance accepted at Family O&P?

    Family Orthotics and Prosthetics participates with the following insurance providers:


    Aetna

    Blue Cross Blue Shield of Nebraska

    Coventry Healthcare

    Homelink

    Medicare

    Medicaid (Nebraska, Kansas, and Iowa)

    Midlands Choice

    Mutual of Omaha

    Point Centers of America

    Principal Financial

    Unicare


    If prior authorization is obtained first, we do accept patients for appointments with the following insurance providers:


    United Healthcare

    Veterans Administration


    Please note that this is NOT an exhaustive list. If you do not see your provider listed, please call us to inquire if yours is accepted. 

  • What happens if my insurance will not cover my device?

     If your insurance provider does not cover the orthosis or prosthesis you received, you are responsible for payment. If you are unable to cover the full balance with one payment, payment arrangements can be made by calling our office. All forms of payment are accepted including cash, personal check, or VISA or MasterCard.


    Financial Assistance may be available through various philanthropic groups including:


    UnitedHealthcare Children's Foundation

    The Lindsay Foundation

    Amputee Coalition  

  • How will I be notified of a charge on my account? How can I take care of it?

    After Family Orthotics and Prosthetics submits a claim to insurance, and payment is rendered by the insurance company, you will receive an invoice in the mail. A statement is also sent out each month to notify you of the balance on your account. If your balance cannot be paid in full, monthly payment arrangements can be made with our office. However, interest will accrue at 12% APR on all balances not paid in full. 

Share by: